Fujitsu Siemens Repairs
As many of you may know, My laptop's motherboard broke and I had to get it repaired. Here's my review of Fujitsu Siemens' in-warranty repair service.
The motherboard broke on a Thursday night, so I phoned Fujitsu Siemens on their geographic telephone number the very next day. The call was answered immediately, and after some basic remote diagnostics (take out the battery etc), I was given a reference number and told a courier would pick it up on Tuesday. Luckily I had backed up my hard drive, acquired a box, packaged the laptop nicely (customers are liable if it gets damaged due to inadequate packaging) and gave it to the porters late Sunday night, because by 11am on Monday UPS had already collected it, ahead of schedule, and left the tracking number with the porters.
Since Andrew used the service, it seems that the UK repair centre has closed. My laptop was sent to Sömmerda Bitronic in Germany, according to UPS' slip. On Bitronic's site you can track your repair's progress. In my case they had to order the part in which added an extra day. They also link to UPS tracking for the return journey. The laptop arrived back today, Tuesday, 8 days after collection, in a brand new box. They include a packing slip detailing what was repaired, and if the laptop had physical or water damage. My screen had been cleaned of all its dust, and most importantly, they didn't format my hard disk, which some other repair centres seem to do as standard practice, regardless of whether its necessary.
I am happy with Fujitsu Siemens service, and their subcontractor. The only minor problem is shipping to Germany adds time to wait to get your machine back.
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